Technical Customer Care Specialist

3 days ago

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Description

• Fully remote position • Work any shift during business hours, Monday - Saturday, 8AM - 8PM EST • Interact directly with clients and partners • Provide exceptional service to internal stakeholders and clients • Manage demands of clients to deliver high quality results in a timely manner • Process requests via phone and email • Perform root cause analysis and document processes

Requirements

• High School Diploma/GED and 3 years’ experience in a Customer or Technical Support role • Alternatively, any level degree/certification beyond HS diploma with up to 1 year of experience; or 5 years’ Customer or Technical Support experience • Strong analytical skills and data-driven thinking • Excellent written and verbal communication skills • Strong teambuilding skills and demonstrated problem-solving abilities • Self-directed, driven, and enthusiastic • Ability to multi-task and perform in a fast-paced environment

Benefits

• Minimum of sixteen hours of paid time off per month • Seven paid holidays throughout the year • Additional paid time off for bereavement, voting, jury duty, volunteer work, military leave, parental leave, and COVID-19 vaccination leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k))