Technical Customer Care Specialist

Yesterday

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+

💰 Seed Round on 2014-12

Description

• Take inbound calls from dealership customers and answer client inquiries • Resolve a variety of technical issues regarding the DealerTrack Dealer Management Software (DMS) • Manage interactions with clients via phone, email, and other communication methods • Provide exemplary service to clients, exceeding expectations • Analyze data to resolve complex technical issues

Requirements

• High School Diploma or GED required • Previous customer service work experience • Strong customer service skills and client focus • Excellent communication skills, both verbal and written • Organizational skills • Problem solving abilities • Technical capacity • Professionalism • Attentiveness • Critical thinking and problem solving • Service delivery • Meeting schedules and deadlines • Data analysis

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)