Member Support Representative

4 days ago

🇺🇸 United States – Remote

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+8 more states

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $39.7k - $63.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Sun Life

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1865

💸 Finance

Description

• Accountable for intake of telephone calls and inquiries from claimants and policyholders. • Uphold commitment to highest customer service standards for client satisfaction. • Act as primary contact for members, answering inquiries and identifying solutions. • Support member inquiries through inbound phone calls with possible follow-ups. • Topics will include details about eligibility, coverage, and claims. • Effectively listen to members and determine best course of action. • Assist members empathetically through the claims process. • Provide feedback to identify business changes needed for improved experiences. • Achieve productivity and quality assurance expectations contributing to team success.

Requirements

• Ability to act with urgency and resolve service issues quickly. • Capacity to identify trends based on customer feedback for improved experience. • Active listening skills to understand customer needs and frustrations. • Ability to manage stressful situations with empathy and understanding. • Aptitude in problem-solving and thinking outside the box. • Capability to work effectively in a fast-paced environment. • Commitment to flexibility and supporting the team's work at all times. • Ambition to continuously learn and develop professionally. • Proven track record of providing strong customer service. • Solid systems and technology skills. • Strong verbal and written communication skills.

Benefits

• Excellent benefits and wellness programs to support mental, physical, and financial well-being. • Generous vacation and sick time, market-leading family, parental, and adoption leave. • Partially-paid sabbatical program and medical plans. • Company paid life and AD&D insurance and disability programs. • Retirement and Stock Purchase programs for financial security including a 401(k) plan. • Flexible work environment and friendly, inclusive culture. • Great Place to Work® Certified in Canada and the U.S. • Named as a “Top 10” employer by the Boston Globe's “Top Places to Work.”