Product Support Specialist
3 hours ago
Description
• Engage with customers through various channels including email, live chat, and virtual meetings to provide timely and effective solutions. • Collaborate closely with cross-functional teams to efficiently resolve customer issues and deliver seamless support experiences. • Consistently meet or exceed both individual and team Key Performance Indicators (KPIs) to ensure high-quality support. • Take the initiative to enhance and update Macros, Help Center articles, and other resources to improve the customer support process. • Contribute to product launches by sharing valuable customer insights and feedback, ensuring continuous improvement of our offerings.
Requirements
• 1+ years of experience in product support, preferably in a Software as a Service (SaaS) environment • Excellent written and verbal communication skills. • Strong problem-solving abilities and a proactive approach to challenges. • Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.
Benefits
• Competitive benefits package • Fair and competitive pay • Opportunities for impact and influence
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