Asset Recovery Support Specialist

October 31

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Connexus Credit Union

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Low Rate Auto Loans • Low Rate Mortgage Loans • High Rate Deposit Accounts • High Interest Checking Accounts

501 - 1000

Description

• Review received impound/seizure/lien notices with urgency • Determine and execute best appropriate action for repossession when dealing with impounded collateral, mechanic liens, bankruptcy, a deceased member, or a voluntary surrender • Negotiate impound fees pursuant to state laws and engage legal third party when necessary • Outbound/Inbound call attempts to customers to obtain insurance information and customers intentions • Outbound/Inbound call attempts to businesses and third parties to negotiate fees and recoveries • Maintain accurate and punctual record of repossession status and activity in notes and on the impound/seizure spreadsheet • Review, evaluate, and file collateral insurance claims when appropriate • Manage Collateral insurance claim to completion • Monitor active bankruptcy cases to assign the repossession upon approval of the bankruptcy department • Recovery of seized or impounded vehicles, following State and Federal guidelines • Maintain professional and effective communication with members, repossession agents, impound lots, and various internal departments • Completes required applicable paperwork including sending all required Federal and State regulation letters • Understand and adhere to company policies and procedures, including all applicable state and federal collection laws and regulations • Accurately document all information pertaining to accounts and member contact • Work with Members to complete hardship requests • Manage the ancillary product refund processes • Respond to online banking Member messages • Escalate issues after exhausting your resources and work with third parties to ensure the best outcome for the organization • Assignment of other repossessions as needed

Requirements

• Associate's degree or commensurate experience is Required • 1+ years of repossession or collections experience is Required • Working knowledge in Collection and Repossession laws and regulations including but not limited to FDCPA and WCA is Required • Ability to recognize impound requests that are outside of state law guidelines and take action to ensure the request is handled pursuant to state laws • Ability to organize and prioritize work with minimum supervision • Apply knowledge and experience of impound/repossession to perform negotiations with minimal supervision

Benefits

• 20 days of paid time off and 7 paid holidays • 16 hours of paid Volunteer Time Off • 401K Retirement with up to 6% employer match • Excellent Health, Dental, Vision insurance, including multiple plan options • Health Savings Account with generous employer contributions • Employer paid Life insurance, Short-Term and Long-Term Disability • Tuition Reimbursement from $4,000 - $7,000 per calendar year • Robust Learning and Development program that includes an annual professional development stipend