Huntress
Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services
SOC Support Specialist - Weekend Shift
Yesterday
Huntress
Cyber Breach Detection • Incident Response • Endpoint Protection • Malware Analysis • Managed Services
Description
• This is an entry-level role where you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. • To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity. • Provide exceptional customer support via phone, email, and chat. • Address partner security concerns with timely and informative responses. • Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information. • Lead calls with partners, facilitating communication and collaboration with the SOC team. • Troubleshoot product issues and provide support for other product-related requests as needed • Collaborate effectively with internal teams to ensure customer satisfaction. • Advocate for partner needs and provide feedback to the relevant internal teams. • Contribute to the development of knowledge base articles and other support resources.
Requirements
• Must be located in the Mountain Standard or Pacific Standard time zones and be able to work Sunday through Thursday • Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field • Exceptional communication and interpersonal skills • Remain calm and empathetic when supporting partners through security incidents. • Strong ability to prioritize daily tasks • Enthusiasm for working collaboratively and making a meaningful contribution to a successful team. • Embraces change and excels in evolving environments. • Not afraid to ask questions • Strong self-awareness and the ability to work independently • MSP or Help Desk Experience (preferred) • Microsoft 365/Entra Experience (preferred) • Basic understanding of Networking (preferred) • Basic understanding of SIEM tooling (preferred)
Benefits
• 100% remote work environment - since our founding in 2015 • Generous paid time off policy, including vacation, sick time, and paid holidays • 12 weeks of paid parental leave • Highly competitive and comprehensive medical, dental, and vision benefits plans • 401(k) with a 5% contribution regardless of employee contribution • Life and Disability insurance plans • Stock options for all full-time employees • One-time $500 reimbursement for building/upgrading home office • Annual allowance for education and professional development assistance • $75 USD/month digital reimbursement • Access to the BetterUp platform for coaching, personal, and professional growth
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