Customer Support Representative - Overnight Shift
Yesterday
Description
• Zentro seeks phone support specialists for Gigabit Internet customer support. • Configure and troubleshoot customer network issues over the phone. • Educate customers on products and services • Conduct follow-up calls and reply to email inquiries. • Work with customers on new service sign-up and basic billing issues. • Troubleshoot advanced networking protocols within the company.
Requirements
• High School Diploma or equivalent education • Previous networking or telephone customer service/support experience preferred • Basic understanding of computer hardware and software • Understanding of consumer wireless routers • High ethical standards • Strong work ethic with an emphasis on team commitment • Problem-solving skills with patience and a positive approach • Self-motivated, detail-oriented, and organized
Benefits
• Health and Dental benefits • Paid vacation • Sick leave • Holidays • Bonus Opportunities • More great perks
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🇺🇸 United States – Remote
💵 $45k / year
💰 $27M Series A on 2022-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support