December 20
πΊπΈ United States β Remote
π΅ $75k - $85k / year
β° Full Time
π‘ Mid-level
π Senior
π Customer Support
π¦ H1B Visa Sponsor
β’ The Customer Care Manager will oversee our omni-channel contact center, including both internal and BPO teams. β’ Responsible for ensuring that both internal and external agents meet or exceed service level agreements (SLAs), quality standards, and performance targets. β’ Drive process improvements, enhance efficiency, and ensure exceptional customer service. β’ Manage internal and BPO staffing levels to ensure adequate coverage and alignment with forecasted volumes and service targets. β’ Lead initiatives for process improvements, working with cross-functional teams to implement solutions that enhance customer experience and operational efficiency.
β’ Minimum of 5 years experience in vendor management, contact center operations, BPO management, or claims management β’ Experience managing remote agents β’ Experience managing both voice and written channels in contact center operations β’ Proven track record in managing BPO partners, including performance management β’ Strong analytical skills with the ability to interpret data and make data-driven decisions β’ Excellent communication and interpersonal skills β’ Proficiency in data and reporting tools (e.g., Google Suite, Excel, Tableau) β’ Results-oriented with a focus on achieving and exceeding targets β’ Problem-solving mindset with a proactive approach to identifying and resolving issues β’ Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs β’ Self driven with a strong sense of urgency, able to prioritize and manage multiple tasks efficiently in a fast paced environment.
β’ Competitive salary based on experience, with full medical and dental & vision benefits. β’ Stock in an early-stage startup growing quickly. β’ Very generous, flexible paid time off policy. β’ 401(k) with Financial Guidance from Morgan Stanley.
Apply NowDecember 20
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πΊπΈ United States β Remote
π΅ $19 - $24 / hour
π° $200M Series D on 2021-08
β° Full Time
π‘ Mid-level
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π Customer Support
π¦ H1B Visa Sponsor
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