Sales Support Specialist
Yesterday
🇺🇸 United States – Remote
💵 $19 - $24 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
Description
• Human Interest is rapidly expanding to help more businesses offer their employees retirement benefits. • We are seeking a Sales Service Specialist skilled in engaging with customers, processing contracts, updating account records in various systems, and supporting cross-functional sales initiatives. • The ideal candidate should possess the ability to communicate clearly and professionally, use critical thinking to problem solve issues with products or orders, and have basic spreadsheet and word-processing software skills. • This role plays a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries. • The Sales Support Associate is a customer-facing role that supports Revenue’s go-to-market team with post-sales-related contract/amendment changes and other ad hoc projects. • This is a highly cross-functional position that will partner with different organizations on a day-to-day basis to ensure a seamless customer experience.
Requirements
• Bachelor's degree or a minimum of three years of experience in inside sales, customer service, or billing specialist role. • Proven work experience as a Sales Support Specialist or in a customer-facing role. • Ability to think critically and solve problems. • Strong organization, time management, and administrative skills with the ability to manage multiple priorities and deadlines at a given time. • Excellent listening, interpersonal, written, and verbal communication skills – you have the ability to communicate and present effectively, thoughtfully, and on your feet with various types of audiences. • Experience working in a fast-paced, high-growth software company where change is a constant. • Self-starter, ability to determine task urgency, execute detailed action plans, and assist with high-quality outcomes. • Proficient in Google Docs, Sheets, Salesforce, Zoom, and other computer software programs. • Able to function independently, as well as collaboratively with other team members. • Positive attitude and commitment to continuous improvement.
Benefits
• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees • Top-of-the-line health plans, as well as dental and vision insurance • Generous PTO and parental leave policies • Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness • Lyra - Enhanced Mental Health Support for Employees and dependents • Carrot - Fertility healthcare and family forming benefits • Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt • Monthly work-from-home stipend; quarterly lifestyle stipend • Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech • Fun online and regional events and celebrations and department and company offsites • The vast majority of our positions can be 100% remote
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