Imagenet LLC
Medical Claims Processing • Claims Adjudication • Medical Coding • Call Centers • Claims Auditing
Healthcare Customer Service Representative
Yesterday
Imagenet LLC
Medical Claims Processing • Claims Adjudication • Medical Coding • Call Centers • Claims Auditing
Description
• Handle inbound calls from members and providers • Provide information on authorization requests • Address and manage redirect requests • Deep understanding of claims and claims denials • Document call interactions and outcomes accurately • Maintain a high level of professionalism in interactions • Resolve issues promptly and effectively
Requirements
• High school diploma or equivalent • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Experience with CRM systems or membership databases • Strong typing and data entry skills • Attention to Detail • Multitasking Ability • Excellent communication skills • Strong problem-solving skills • Customer service orientation
Benefits
• Genuine work/life balance - a predictable schedule • Paid training period • Medical, Dental, Life, Vision, HSA, 401K • PTO
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