Support Representative

4 days ago

🌾 Nebraska – Remote

Although this job is listed in Nebraska, this company may be open to hiring remote in other states.

💵 $45k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

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Nelnet

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Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

student loan products and services • education services • technology solutions

5001 - 10000 employees

Founded 1996

📚 Education

💸 Finance

⚡ Energy

📋 Description

• Provide customer support for assigned Next Gen Web Solutions products. • Provide support to Sales and Product Management. • Perform user acceptance testing with customer & internal product team. • Provide ongoing client training. • Identify client pain points with a product and communicate this information to product manager. • Perform software related issue research, troubleshooting, and timely follow-up. • Work with the clients to help them adopt new features/functionality. • Participate in development process of Next Gen Web Solutions products. • Collaborate with support and product installation leadership on special projects targeted at further engaging and retaining clients. • Perform bi-annual review of existing client product utilization, capabilities, and workflows to target areas for improvement or further engagement.

🎯 Requirements

• Bachelor’s degree in IT, Business or related field and/or commensurate experience. • 2+ years of experience with B2B industry Customer service • Demonstrated, effective follow through and exceptional customer service skills (friendly, courteous, helpful, and patient). • Strong analytical skills and technical orientation, including experience using Microsoft Office applications, Web Forms, and the Internet. • Ability to clearly and effectively instruct non-technical customers with diverse personalities in the use of complex computer software and other services. • Excellent prioritization, organization, and time management skills required to manage conflicting priorities, stressful situations, and consistently meet deadlines. • Ability to work as a team player and establish good rapport with co-workers. • Strong initiative to get tasks and objectives completed without supervision. • Ability to work in a fast-paced environment and effectively lead change. • Demonstrated excellence in oral and written communication. • Comfortable working knowledge of Internet system development and associated processes. • Software: MS Word, PPT, Excel, Visio and Office, Salesforce.com.

🏖️ Benefits

• medical, • dental, • vision, • HSA and FSA, • generous earned time off, • 401K/student loan repayment, • life insurance & AD&D insurance, • employee assistance program, • employee stock purchase program, • tuition reimbursement, • performance-based incentive pay, • short- and long-term disability, • robust wellness program.