Customer Service Support Representative

4 days ago

🇺🇸 United States – Remote

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $15 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💊 Pharmaceuticals

🧬 Biotechnology

💰 Post-IPO Debt on 2019-06

Description

• Respond to clinician and patient billing related inquiries • Work cross-functionally across sales, operations, billing, and lab teams • Maintain appropriate response time in various communication platforms • Identify issues and suggest potential improvements • Collaborate with team to develop best practices • Maintain an assigned schedule and be flexible • Effectively communicate, resolve, and document billing related inquiries • Participate in projects that stretch thinking outside the box

Requirements

• Minimum High School diploma or equivalent required • Minimum 1+ year customer service experience required • Previous healthcare/call center experience strongly preferred • RCM experience preferred • Ability to work remote • Ability to work independently and commit to a structure environment • Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce) • Bilingual a plus • Must have high level Internet speed (50 mbps) connectivity • Dedicated work from home space • Ability to manage time and tasks independently while maintaining productivity • Must meet weekly and monthly production goals • Effective communication skills • Alpha-Numeric Data Entry proficiency • 10 key experience

Benefits

• Medical, Dental, Vision, Life, STD/LTD, 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan