Customer Support Specialist

December 21, 2024

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Logo of Attentive

Attentive

Attentive is a leading AI-powered SMS and email marketing platform that helps businesses engage with customers through effective personalized messaging. Its products and services are designed to boost customer loyalty and revenue by leveraging AI-driven tools for messaging deliverability, audience targeting, and analytics. Attentive offers seamless integrations with various marketing tools and provides unparalleled support to enhance customer success and compliance. The platform enables businesses to create top-performing campaigns quickly and dynamically build high-performance audiences. Attentive's expertise in data-driven solutions helps businesses optimize their marketing strategies across multiple industries, including retail, e-commerce, travel, and entertainment.

Marketing Automation • Growth Marketing • Retention Marketing

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Attentive is the AI-powered mobile marketing platform transforming how brands engage consumers. • The Customer Support Specialist resolves technical issues and aids customer interactions. • This role demands professional communication and troubleshooting prowess.

🎯 Requirements

• 1+ years of experience • 4-year Bachelor’s Degree • Prior experience in customer support preferred • Keen interest in startups, software, and entrepreneurism • Loves working in fast-paced environments • Ability to navigate through ambiguity • Extremely detail oriented and organized • Experience navigating complex work processes, tight timelines, and changing teams • Comfortable learning new software (for design, data management, and internal tools) • A strong growth mindset

🏖️ Benefits

• Competitive perks and benefits • Health & wellness • Equity

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