Client Support Specialist - Life Insurance

November 10, 2024

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $50k - $58k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Receive Emails with Similar Jobs

Afficiency

WebsiteLinkedInAll Job Openings

Afficiency is a digital-focused insurtech company that aims to transform the life insurance industry by making the entire buying process digital and accessible. Founded in 2017 by Mark Scafaro and Ravi Arasan, Afficiency develops flexible life insurance products available through various models, including direct-to-consumer and worksite, all delivered via API and digital platforms. Their mission is to close the life protection gap by providing 100% digital life insurance solutions that streamline the customer journey from quote to policy administration. Afficiency harnesses digital underwriting technology to offer innovative products quickly and efficiently, making life insurance easy to understand and purchase for millions of consumers in the U. S.

Insurance • technology • data science • product development • risk management

11 - 50 employees

💳 Fintech

☁️ SaaS

📋 Description

• Get in on the ground floor of a dynamic support team! • Aid in responding to and resolving inquiries from our distribution partners. • Support life insurance sales by agents and brokers in 50 states. • Efficiently resolve incoming customer issues via phone and email. • Manage our inbound support requests regarding technical questions and life insurance application questions within our SLA time frame. • Demonstrate accuracy in processing client policy modifications based on the data given. • Verify new customers coverage and present policyholders with proof of insurance paperwork. • Responsible for building and maintaining strong business relationships with brokers on the key accounts. • Initiates and follows up on more complex chats/tickets to increase resolutions. • Recognize patterns in inquiries for documentation and improvement. • Address agent escalations and carrier requests. • Support the development team in launching new insurance products.

🎯 Requirements

• Minimum 1 year of client support experience • Must have Life Insurance Experience • Multi-tasking with ease • Experience managing a high level of chat volume and emails • Strong time management skills and prioritization based on urgency and business need • Ability to problem solve and have grit • Excellent writing ability • Ability to work in a fast-paced changing environment • Ability to provide prompt, accurate and friendly customer service

🏖️ Benefits

• Fully remote work • Competitive salary with equity options • Robust health, dental, and vision benefits for employee and dependents • 401k matching contributions • Generous PTO policy • Stipend to purchase work-from-home equipment • Support in developing your skills and accelerating your career quickly • Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need