Client Support Specialist - Life Insurance
November 10
🇺🇸 United States – Remote
🗽 New York – Remote
💵 $50k - $58k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
Description
• Get in on the ground floor of a dynamic support team! • Aid in responding to and resolving inquiries from our distribution partners. • Support life insurance sales by agents and brokers in 50 states. • Efficiently resolve incoming customer issues via phone and email. • Manage our inbound support requests regarding technical questions and life insurance application questions within our SLA time frame. • Demonstrate accuracy in processing client policy modifications based on the data given. • Verify new customers coverage and present policyholders with proof of insurance paperwork. • Responsible for building and maintaining strong business relationships with brokers on the key accounts. • Initiates and follows up on more complex chats/tickets to increase resolutions. • Recognize patterns in inquiries for documentation and improvement. • Address agent escalations and carrier requests. • Support the development team in launching new insurance products.
Requirements
• Minimum 1 year of client support experience • Must have Life Insurance Experience • Multi-tasking with ease • Experience managing a high level of chat volume and emails • Strong time management skills and prioritization based on urgency and business need • Ability to problem solve and have grit • Excellent writing ability • Ability to work in a fast-paced changing environment • Ability to provide prompt, accurate and friendly customer service
Benefits
• Fully remote work • Competitive salary with equity options • Robust health, dental, and vision benefits for employee and dependents • 401k matching contributions • Generous PTO policy • Stipend to purchase work-from-home equipment • Support in developing your skills and accelerating your career quickly • Opportunity to make an impact in the lives of tens of millions of consumers and get families the protection they need
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