Acquia
Open Source Social Business Software • Technical Support & Expert Consulting for Drupal • Fully-Managed Drupal Cloud Hosting for Enterprises • Drupal Software-as-a-Service • Digital Experience Platform
Customer Account Manager
Yesterday
Acquia
Open Source Social Business Software • Technical Support & Expert Consulting for Drupal • Fully-Managed Drupal Cloud Hosting for Enterprises • Drupal Software-as-a-Service • Digital Experience Platform
Description
•Acquia empowers ambitious brands to create digital customer experiences •Seeking an ambitious Customer Account Manager responsible for developing & maintaining relationships •Proactively engage in account management and issue resolution •Become the customer’s advocate within Acquia •Ability to manage multiple systems and administration at once
Requirements
•1+ year experience interacting with customers and internal stakeholders •Strong leadership, teamwork, communication & cross-group collaboration skills •Must be able to proactively drive account retention with minimal oversight from management •Can explain/present solutions in the context of the business requirement •Can identify expansion opportunities when speaking to a customer •Incredibly detail oriented, ability to manage multiple/conflicting priorities. •Ability to perform in a fast paced environment •MS Office knowledge including Word, Excel, and PowerPoint •Experience with Salesforce.com and other CRM tools
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