Engineering Manager

January 23

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Ada

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Ada is a company that specializes in providing an AI-powered platform for automating customer service across multiple channels, including web, SMS, phone, email, and social media. Their product, Ada's AI Agent, helps businesses manage and optimize customer interactions without requiring coding skills. Ada offers solutions tailored to industries such as eCommerce, FinTech, SaaS, and Gaming. With a focus on AI-driven customer service, Ada's platform supports critical business systems, allowing enterprises to improve operational efficiency, reduce costs, and enhance customer experiences. Their technology is designed to integrate seamlessly into existing customer service setups while ensuring security and compliance with standards like HIPAA and GDPR.

Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots

201 - 500 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Ada is an AI customer experience platform delivering exceptional service. • Engineering Manager overseeing Email and Messaging SDKs teams. • Lead a group of 8-10 engineers to execute Ada’s ambitious roadmap. • Foster a high-performing team focused on quality user experience. • Collaborate with stakeholders to manage project execution and innovation.

🎯 Requirements

• Excited to work with APIs, SDKs and integration challenges around scalability and maintainability. • Possess a strong product engineering mindset and a strong sense of prioritization and striking the right balance between delivery speed and high technical quality. • Adopt a coaching mindset and feel a sense of pride, satisfaction, and gratitude when you’ve been a part of helping others grow and improve. • Lead with a coaching mindset, taking pride in nurturing growth and development in others. • Skilled in recognizing and cultivating talent while holding individuals accountable for their commitments. • Self-aware, open to feedback, and driven by continuous improvement and a growth mindset. • Lead with a data-driven approach but also have the experience and wisdom to trust your intuition. • Able to clearly and concisely communicate and collaborate with various levels of stakeholders. • Are customer-obsessed deeply committed to delivering exceptional user experiences. • Bonus but not required: • Experience managing teams in high-growth startup environments. • Expertise in building scalable integration platforms. • Strong knowledge of SDKs, APIs, and integration systems.

🏖️ Benefits

• Unlimited Vacation: Recharge when you need to. • Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. • Wellness Account: Empowering you to invest in your overall well-being and lifestyle. • Employee & Family Assistance Plan: Resources to support you and your loved ones. • Flexible Work Schedule: Balance your work and personal life. • Remote-First, In-Person Friendly: Options to work from home or at our local hub. • Learning & Development Budget: Invest in your long-term growth goals and skills. • Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. • Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. • Hands-On with LLMs: Enhance your expertise in leveraging large language models. • A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.