Lead Technical Writer

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Ada

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Machine Learning • Customer Happiness • Artificial Intelligence • Customer Support • Chatbots

201 - 500

Description

• At Ada, our Lead Technical Writers have complete ownership of our publicly available product documentation, ensuring the delivery of best-in-class materials that empower our customers and stakeholders to maximize their success with Ada’s AI platform. • You are a detail-oriented, technically proficient writer who not only excels at creating clear and concise documentation but also enjoys getting hands-on with the product. You are comfortable using APIs, testing integrations, and working directly within our AI management platform. You’re eager to dive into installing our SDKs on websites or mobile apps, tweaking configurations, and validating end-to-end user experiences. • Your expertise extends beyond writing—you understand the underlying technology that powers our platform and can translate complex technical concepts into digestible and actionable content for various audiences. • You bring a wealth of experience in using Markdown, Git, and other modern documentation tools to create and maintain robust content structures. You have a foundational understanding of CSS, HTML, and JavaScript, which allows you to customize and optimize documentation, making it both interactive and informative. • If you are someone who thrives on the intersection of technology and communication, want to work closely with development teams, and want to shape the narrative of Ada’s platform, this role is for you.

Requirements

• At least 5 years of technical writing experience in a technology-focused organization, with a proven track record of producing high-quality content that effectively communicates complex technical concepts. • Hands-on experience working with APIs, testing integrations, and configuring SDKs. You can independently test Ada’s features and validate technical documentation by working directly with the product. • A strong understanding of web technologies like HTML, CSS, and JavaScript. While not a developer role, your ability to read, edit, and create code examples will be crucial for creating documentation and to enhance our documentation framework. • Expertise in using Markdown and familiarity with Git for managing and reviewing documentation, collaborating with engineers, and contributing to code-based documentation projects. • Experience supporting cross-functional teams, understanding complex technical concepts, and delivering content that adds value to both technical and non-technical audiences. • Proven ability to work with various stakeholders and deliver documentation that aligns with product strategy, customer needs, and technical standards. • Self-motivation and a proactive approach to identifying and addressing documentation needs, ensuring that our content remains cutting-edge and highly impactful. • Familiarity with AI and machine learning concepts, or a willingness to quickly learn and adapt these concepts into documentation

Benefits

• Competitive salary and generous stock option plan • Unlimited vacation • Wellness account • Extended health coverage • Dental/optical/travel insurance • Life insurance • Employee and family assistance plan