Contact Center Engineer

March 14

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

👷🏻‍♀️ Engineer

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AdaptHealth

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AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

10,000+ employees

Founded 2019

⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• The Contact Center Engineer is responsible to design, implement, administer, integrate, maintain, and support the features of the Contact Center and CRM technologies for the Company. • Develops, implements, integrates, administers, maintains, and supports the Genesys PureCloud and SalesForce platforms, including all media channels (voice, chat, SMS, fax, email, social, work items, etc.). • Supports and contributes to development operations. • Develops scalable testing tools and automated testing solutions. • Creates a user interface that is aesthetically pleasing and creates a single view to enhance the time to delivery of services. • Helps improve the scope, reliability, speed in automation to improve KPI’s and SLA’s. • Communicates and collaborates with teams across the Company to create a seamless deployment of new features and toolsets. • Works with a team employing agile strategies to meet delivery dates and other goals. • Contributes to, produces, and maintains processes, procedures, operational and architectural documentation. • Develops and maintains a deep understanding of network requirements for software and features deployment. • Provides support for development, implementation, and live production.

🎯 Requirements

• Bachelor’s degree in Computer Science or related work experience required • Two (2) years of experience in developing and implementing contact center technology is preferred • Two (2) years of experience with Java programming languages (JavaScript, C#, C++) is preferred • Two (2) years of experience with REST Web services and API is preferred • Experience using, developing, and administering the Genesys Cloud CX platform is a plus • Active Genesys Cloud CX certifications are a plus