Customer Service Representative

November 14

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Adaptive Teams

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recruitment • stuffing • remote recruitment

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Description

• Ready to elevate your remote customer service game? Join us and assist customers, process payments, and drive sales—all while working from home. • Join a passionate remote team that values customer care! • Be the first point of contact, providing caring and efficient service for customer inquiries. • Manage customer move-ins, move-outs, and payment processing for a self-storage facility, ensuring smooth transactions. • Conduct persuasive phone sales calls to potential customers, highlighting the benefits of storage solutions. • Handle a high volume of inbound/outbound calls, emails, and chats, delivering exceptional service. • Use active listening to address concerns, overcoming obstacles to achieve positive outcomes. • Maintain accurate customer records in CRM and document all interactions. • Foster long-term customer relationships, supporting the growth of our business.

Requirements

• 2+ years in customer service, sales, or call center environments • Strong communication skills and the ability to connect with people from diverse backgrounds • Detail-oriented with excellent organizational skills and multi-tasking abilities • Critical problem-solver with a knack for finding solutions • Ability to work flexibly, including almost all weekends, with a schedule provided 2 weeks in advance

Benefits

• Working completely remote • Location independence • 15 Paid leave days • Quarterly bonus • Yearly salary increase policy (based on performance) • Long-term position with the opportunity to grow in a stable and growing Agency • Great opportunity to grow