Product Owner

March 13

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Adepto Technical Recruitment Limited

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Adepto Technical Recruitment is a specialist engineering, manufacturing and scientific recruitment consultancy that focuses upon the provision of permanent staff and contract resource to the global Chemicals, Life Sciences and Highly Regulated Markets. It recruits across major technical engineering disciplines and essential roles in manufacturing and scientific fields.

Engineering Recruitment • Chemical Industry Recruitment • Life Sciences Recruitment • Energy/Oil Recruitment • and Food

11 - 50 employees

Founded 2003

🤝 B2B

🎯 Recruitment

🔬 Science

📋 Description

• Job Title: Product Owner • Location: Fully Remote • About Us: We are an international team dedicated to optimizing a customer support tool by developing a cutting-edge ServiceNow project. • Our goal is twofold: 1) To provide Self-Service support for customers, allowing them to resolve equipment issues independently without needing to contact Customer Service frequently. 2) To offer Remote Guidance from Technical Support to customers, enabling immediate help without the need for scheduling an on-site technician visit. • We are looking for a driven and experienced Product Owner to help manage and support this dual-focused project, which includes working with our ZingTree CX automation platform and HelpLightning Remote Guidance tool. • Key Responsibilities: 1. CX Automation Platform (ZingTree): Platform Maintenance, Feature Enhancement, Data Integration, Testing Support, Website Monitoring, Process Improvement. 2. Remote Guidance Tool (HelpLightning): Account Management, Tool Enhancement, Vendor Liaison, Internal Promotion.

🎯 Requirements

• Previous Experience with CX Automation Platforms: Experience in managing CX automation platforms, preferably ZingTree. • Jira Experience: Knowledge or certification in Jira is a strong plus. • HelpLightning Experience: Familiarity with remote guidance tools, especially HelpLightning, is a plus. • Agile Environment Experience: Experience in working within an Agile environment, particularly using Kanban methodology. • Project Management Skills: Strong project management skills, capable of managing tasks and timelines efficiently. • Website Localization Experience: Experience coordinating and testing the rollout of localized websites and digital features is required. • Professional Experience: At least 5 years of experience in a similar role. • Willingness to Learn: Strong desire to learn and master new tools and technologies quickly. • Attention to Detail: Sharp focus on detail to ensure accuracy and quality in work. • Problem-Solving Attitude: Ability to approach challenges with creativity and a solution-oriented mindset. • Time Management: Highly organized and efficient with time, able to manage multiple tasks and prioritize effectively. • Team Player: Ability to work well within a team and share responsibilities effectively. • English Proficiency: Strong communication skills in English, both written and verbal, as this is an international team.

🏖️ Benefits

• Fully remote position, flexible working hours. • A collaborative and supportive work environment. • Opportunities for learning and professional growth. • Exposure to international teams and innovative projects.