SOFTSWISS
SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.
Online Casino Platform • Online gaming license • Online Casino Games • Bitcoin Casino • Casino Software
1001 - 5000 employees
🎮 Gaming
Product Manager
February 28
SOFTSWISS
SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.
Online Casino Platform • Online gaming license • Online Casino Games • Bitcoin Casino • Casino Software
1001 - 5000 employees
🎮 Gaming
📋 Description
• Developing a strategic vision and roadmap for the Payment Gateway, ensuring alignment with the company’s business goals and merchant requirements • Conducting in-depth market analysis, including competitor research, best practice studies, and identifying growth opportunities to enhance the product • Engaging with stakeholders (merchants, internal teams, top management) to gather requirements, prioritize features, and optimize business processes • Collaborating with development, UX/UI, analytics, and QA teams to ensure timely and high-quality product releases • Conducting user acceptance testing (UAT) and analyzing user feedback to validate the usability and effectiveness of implemented features • Monitoring key payment platform metrics (conversion rates, payment acceptance rates, customer satisfaction) and implementing improvements • Collecting and analyzing feedback from customer support and merchants, translating identified issues into concrete product improvements • Ensuring seamless integration of the payment product with other components of the company’s ecosystem (APIs, security systems, analytics, etc.) • Supporting and fostering internal training processes and knowledge sharing within the team
🎯 Requirements
• Deep understanding of the payment solutions ecosystem: payment orchestration, PSPs (payment service providers), acquiring, payment schemes, and anti-fraud systems • Experience with merchant back-office systems, including transaction management, new payment method integration, analytics, and reporting • 3+ years of experience as a Product Manager, preferably in payments, fintech, or e-commerce • Strong skills in managing complex B2B products, with a focus on user experience and customer satisfaction • Experience with analytical tools (Google Analytics, Amplitude, Tableau, Power BI) and a data-driven approach to decision-making • Excellent communication skills and the ability to work effectively with both technical and business teams, as well as external partners • Understanding of API integrations and their role within the payment solutions ecosystem • Commitment to continuous product improvement, based on a deep understanding of customer needs • English proficiency at B2+ level for communication with international partners. • Nice to have: Experience with regulatory frameworks such as PCI DSS, KYC/AML, PSD2, Open Banking, and other payment industry regulations • Knowledge of SQL and database querying skills for independent data analysis • Experience with A/B testing and experimental methodologies
🏖️ Benefits
• Full-time remote work opportunities and flexible working hours • Comprehensive Mental Health Programme • Private insurance • Sports program compensation • Free online English lessons • An additional 1 Day off per calendar year • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events
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