Customer Success Associate

5 hours ago

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AdNabu

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Google Ads • E-Commerce • Advertising • Marketing • Shopify

11 - 50

Description

• Have one on one introductory calls with every employee. • Understand what AdNabu's various products do for our customers. • Understand the CRM workflow and how it is connected with our apps and with other important software. • Understand our OKRs(Objective & Key Results) method of measuring team performance. • Start taking up customer chats app-wise and get used to the entire set of FAQs. • Go through our help portal and YouTube channel and complete the study of every knowledge article/video. • Start maintaining your daily availability, and start replying to emails that are sent to the support team. • Identify & prioritize critical customer concerns on top of your daily routine. • Start taking up scheduled customer calls. • Gather good feedback and reviews from the customer. • Deliver resolution within the stipulated time frame as promised to the customer. • Prepare monthly reports at the beginning of the new month. • Start suggesting any necessary improvements to our knowledge base, email templates, and help the team to further solidify the customer support process.

Requirements

• 2 to 4 years of Customer Service/ Success experience and a customer-centric attitude. • Eagerness to learn about the company’s products and their capabilities. • Great interpersonal and relationship building skills. • Ability to multitask and handle multiple customer inquiries at once. • Prior experience in dealing with customers based in the USA, Europe, Australia, etc would be a plus. • Patience and ability to stay calm under pressure. • Excellent verbal and written skills. • Familiarity with CRM softwares and basic knowledge of excel or google sheets. • Great attitude to ask questions, learn, and suggest process improvements. • Attention to detail. • Capable of proposing ideas and solutions that help us achieve our goals faster. • Actively seek and incorporate feedback from the team. • Ability to work with stakeholders who all may have different opinions.

Benefits

• Fixed Salary: Rs. 5.5 to 8 lakhs per annum (based on prior experience and fit) • Performance linked Bonus ranging between 7 - 10 thousand paid out monthly • Night Shift allowance offered above salary • Health Insurance: We offer health insurance coverage for you & your dependents. • Flexible leaves & work-from-home: We only care about the work being effective and on time. • Food & Snacks: We provide Sodexo coupons monthly. • Team bonding activities like quizzes, games, and more are conducted regularly.