Senior Manager, Program Support - High School USA

April 4

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote ⛰️ Colorado – Remote 🏖️ New Jersey – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

👔 Manager

Apply Now

Receive Emails with Similar Jobs

Adobe

WebsiteLinkedInAll Job Openings

Adobe is a multinational software company known for its creativity and multimedia software products, including Adobe Acrobat, which allows users to create, edit, and manage PDF documents. Adobe's online services utilize technologies such as JavaScript to enhance user experience and functionality across various platforms.

Software • Creative Cloud • Digital Marketing • Web Experience Management • Digital Media

10,000+ employees

Founded 1982

🏢 Enterprise

⚡ Productivity

💰 Venture Round on 1984-09

📋 Description

• Lead and mentor a team of Program Support Specialists to ensure and facilitate successful program operations once students arrive in-country. • Work with Program Support Specialists to advise Local Coordinators as they navigate cultural adjustments, interpersonal and intercultural relationships, de-escalation strategies, and problem resolution. • Analyze moves and compliance data to identify LC knowledge gaps and uncover opportunities for growth, working directly with Training Manager to create new LC trainings and regularly update LC content and communications. • Identify and implement improvements to placement/move processes, tools, and methodologies to increase efficiency and effectiveness. • Monitor and evaluate team performance metrics, tracking progress and identifying areas for improvement. • Serve as the primary point of contact for on-program support needs between Local Coordinators and other departments or external stakeholders. • Ensure the team adheres to DOS program regulations, CIEE best practices and company policies. • Maintain up-to-date documentation regarding program support processes, procedures, and standards.

🎯 Requirements

• Bachelor’s degree or international equivalent. • Management experience, preferably in engaging and motivating remote teams. • Experience managing volunteers or independent contractors. • Excellent communication and interpersonal skills. • Strong organizational and time management skills. • Self-motivated and goal-oriented with the ability to overcome challenges. • Ability to adapt to changing market conditions and organizational priorities. • Proficiency in Microsoft Office and experience with CRM databases (Salesforce experience preferred). • Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture. • Ability to travel domestically AND internationally, several times per year.

🏖️ Benefits

• Paid time off and Parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term & Long-term Disability • 6 floating Fridays (based on our eligibility rules) • CIEE Study Abroad and TEFL Program discounts • 403(b) Retirement Plan with employer contribution • Insurance Coverage (life, travel, medical, dental, and vision) • Flexible Spending Accounts/Health Savings Accounts (medical and dependent) • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)