Senior Manager - Sales Coaching

January 24

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Adobe

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Adobe is a global leader in digital media and digital marketing solutions. Known for its innovative software products, including Adobe Photoshop, Acrobat, and the Creative Cloud suite, Adobe empowers individuals and businesses to craft stunning visual and web content. The company focuses on creativity, design, and digital experiences, offering tools that support everything from image and video editing to document management and digital marketing analytics. Adobe's solutions are widely used in various industries, aiming to revolutionize how people and brands convey their stories across multiple platforms. With a strong emphasis on customer experience and cutting-edge technology, Adobe fosters a culture of creativity, inclusion, and continuous learning.

Software • Creative Cloud • Digital Marketing • Web Experience Management • Digital Media

10,000+ employees

Founded 1982

🏢 Enterprise

☁️ SaaS

📱 Media

💰 Venture Round on 1984-09

📋 Description

• Monitor the performance of all ICX frontline and identify areas of improvement. • Identify individual and team training needs. • Act as a consultant to sales reps/agents and provide helpful advice on coping with job-related challenges. • Develop a relationship with the ICX teams that makes it easy to communicate their ideas and issues they are facing. • Design coaching approach leveraging different learning strategies and sales techniques. • Design and empower team to deliver refresher modules, workshops, and other initiatives to improve sales skills and knowledge. • Has to play a key role working with operations and delivery to understand business needs and apply relevant techniques to deliver quantifiable improvements. • Set annual learning and development objectives for the sales team. • Evaluate employees’ performance after coaching interventions. • Research and implement industry best practices for sales returns. • Establish training needs by observing sales encounters, studying sales performance and reports. • Stay up to date with the new market trends and demands of a corporate sales environment. • Must continue to be well-versed in and knowledgeable of all products and services, procedures, and policies. • Updates own role and leadership knowledge and skills by participating in educational opportunities. • Coach sales coaches to expand customer value propositions through utilization of self-service options, improved technical knowledge/support and resolution of customer issues/requests. • Manage a team sales coaches, providing leadership, mentorship, and guidance. • Ensure that all regions are aligned on global strategy to be able to execute and deliver at the same pace and standards.

🎯 Requirements

• Work experience as a Sales Coach and managing a team of sales coaches. • Strong leadership presence and passion for leading quality and training teams and implementing processes across the globe. • Familiarity with role-playing activities and e-learning platforms. • Experience in implementing improvement projects using Six Sigma, Lean and/or other quality tools. • Strong leadership and management skills, with experience managing teams of professionals across the organization. • Hands-on experience creating presentations (e.g., videos or slides). • Problem-solving skills. • Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional will be preferred. • Excellent communication, presentation, and facilitation skills with strong analytical skills along with the ability to use data to make informed decisions.