Process Design Lead
October 7
Description
•Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. •As a member of the Process Excellence team, you will be a key contributor to Affirm’s Shared Services team that sits within our Operations organization. •We are seeking an experienced, data driven and hands on professional with a strong background in leading complex programs and driving operational rigor and excellence. •You will play a key role in reimagining the customer experience by developing expertise in a specific product area and strategically guiding investments and opportunities across the business. •In this role, you will be responsible for ensuring the continued performance and improvements of specific product journeys.
Requirements
•5+ years of experience in Program Management, Product Operations, Business Analytics or a similar function •Certification in Six Sigma, Project Management or Design Thinking •Experience in delivering large scale business changes •Experience owning program strategy, end to end delivery, and communicating results to senior leadership •Experience in managing and delivering a successful programs, consistently meeting or exceeding timelines •Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance •Experience analyzing, documenting, and mapping operational processes through workflows •Strong understanding of regulatory requirements in the financial services space •SQL experience and ability to pull data from data warehouses is a plus
Benefits
•Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents •Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses •Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge •ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
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