Senior Manager - Support Engineering

5 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+17 more states

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Afresh

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Afresh is a technology company that provides innovative solutions for the fresh food grocery sector. Their platform leverages cutting-edge machine learning to optimize ordering, inventory management, and reduce food waste, helping grocery teams to manage fresh produce more efficiently. Afresh aims to transform grocery store operations with best-in-class technology, ensuring fresher displays, faster inventory turns, and increased sales. By enhancing operational efficiency and accuracy, Afresh supports grocers in sustainability goals like reducing greenhouse gas emissions and water usage. The company is committed to sustainably nourishing the world with fresh food.

Grocery • AI • Machine Learning • Enterprise Software • Forecasting

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

📋 Description

•Afresh is on a mission to eliminate food waste and make fresh food accessible to all. •You will lead a group of support engineers on the Tier 2 team and directly manage and oversee our Tier 1 operations. •Provide mentorship to your direct reports, build strong relationships, and foster community. •Help to build and improve our processes with an eye to supporting our mission. •Join a passionate team united by our mission to make an impact.

🎯 Requirements

•8+ years of experience in support engineering, customer support or similar roles and 5+ years of experience leading technical support teams •Strong strategic and methodical problem-solving skills with exceptional execution and prioritization capabilities •A data-driven analytical approach to customer and team advocacy •Empathetic, sturdy leadership, mentorship, and coaching skills •Exceptional foresight and proactivity; growth with an eye to scalability and sustainability •Calm demeanor and an effective, thoughtful communicator in high-stakes customer interactions •A clear and concise writer and communicator who can internalize both customers' and direct reports' feedback and effectively advocate for their needs within the context of the greater business •Experience working with databases and SQL, both writing and understanding queries, and familiarity with data stores and databases •Project management skills, ideally with scrum or agile experience, and the ability to operate with high autonomy and execution •Organized and self-motivated individual, comfortable making decisions within ambiguity •Experience with Zendesk, Zapier, Instabug or other CS solutions is required •Experience in grocery and/or B2B SaaS is a major bonus!

🏖️ Benefits

•Equal employment opportunities for all employees and applicants •Possibility for many employees to work remotely in various states