Semgrep
We’re Semgrep, a software security company. Our mission is to profoundly improve software security and reliability to safeguard human progress.
51 - 200 employees
Senior Technical Support Engineer
6 days ago
Semgrep
We’re Semgrep, a software security company. Our mission is to profoundly improve software security and reliability to safeguard human progress.
51 - 200 employees
📋 Description
• Our mission is to make world-class software security available to everyone. • The Senior Technical Support Engineer (TSE) is a critical role in our Customer Success Organization. • The TSE will be responsible for remotely engaging with active and prospective customers to rapidly analyze, reproduce and resolve their technical problems. • You’ll be the first line of defense against technical support issues that arrive via email, slack and support cases. • In this role you will investigate and resolve customer problems for the Semgrep product line, including Semgrep SAST, Supply Chain and Secrets solutions. • Our customer-facing role will expose you to a diverse group of teams within Semgrep - including but not limited to Engineering, Product Management, and Sales.
🎯 Requirements
• Excellent written and verbal communication skills. • A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc. • Familiarity with Web Application Security concepts including OWASP Top 10. • Basic understanding of API and Webhooks. • A genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience. • 2+ years of experience working in customer support - Technical support experience is a plus.
🏖️ Benefits
• Our compensation package includes equity and benefits in addition to salary. • We also invest in our employees’ well-being and long term success with comprehensive health plans, generous vacation time, 401k, learning stipends, and more.
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