Technical Implementation Specialist - Remote, Western Territory

October 15

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Age of Learning

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Early childhood education • Early literacy skills • Educational games • Original high quality educational content • Educational puzzles

501 - 1000

Description

• Age of Learning is the leading developer of engaging and effective Pre-K through 5th grade learning resources. • The Technical Implementation Specialist provides the highest level of technical support to strategic accounts. • The specialist serves as a trusted technical advisor and leads onboarding activities with customers.

Requirements

• Minimum 5+ years experience in technical customer support in a client-facing role • Bachelor's degree in Education or Edtech experience preferred. • This is a remote position but must live in the Pacific or Mountain time zone. • Ability to travel to customer sites and team meetings as needed. • Demonstrated phone, email, communication, and presentation skills successfully supporting customers, particularly with technical questions. • Experience with Excel, SQL, and basic database concepts. • Solid knowledge of edtech rostering methods; previous knowledge of Clever or Class Link integration. • Experience supporting Software as a Service, web browsers, networking principles, application support, and hardware device support such as phones, tablets, laptops, and desktops. • Comfortable in a fast-paced and changing environment. • Ability to quickly learn new features and particulars of software applications. • Excellent communication skills (written and verbal) and demonstrated ability to work collaboratively with a high level of follow-through. • Ability to work with customers at all levels of technical expertise and provide support accordingly. • Must be self-directed and proactive. • Familiarity with case tracking and customer relationship management software (preferably Zendesk).

Benefits

• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums • A 401(k) program with employer match • 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days • Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions