CCaaS Architect

November 14

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Agero, Inc.

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Roadside Assistance • Claims Management • Award Winning Response Centers • Accident Management • Emergency Response

1001 - 5000 employees

Founded 1994

🚗 Transport

Description

• Architect and implement CCaaS solutions using Terraform to provision and manage infrastructure across multiple cloud providers. • Work collaboratively with cross-functional teams to define requirements, develop architectures, and implement best practices for CCaaS deployments. • Automate the provisioning, configuration, and deployment of CCaaS components using Terraform modules and scripts. • Monitor and optimize contact center performance to ensure high availability and scalability in response to business demands. • Stay current on emerging CCaaS technologies and industry trends, identifying opportunities to leverage new tools and capabilities.

Requirements

• 7+ years of experience in CCaaS architecture and implementation. • 3+ years of hands-on experience with Terraform, including module development and infrastructure as code practices. • Strong knowledge of cloud platforms (AWS, Azure, GCP) and their associated CCaaS offerings. • Experience with VoIP, SIP, and other telephony protocols. • Excellent communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.