Product Manager - Conversational Design

September 26

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Agero, Inc.

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Roadside Assistance • Claims Management • Award Winning Response Centers • Accident Management • Emergency Response

1001 - 5000

Description

• Manage product definition and development of conversational design experiences across interactive voice assist and chatbot feature sets. • Forge strategy of existing communication channels into an era of new technologies, including increased conversation automation and AI. • Partner with multiple stakeholders, including operations, data science, client services, and engineering to understand the needs of our customers and operations specialists • Ask “why” incessantly in order to identify root problems and opportunities that can be solved with platform innovation • Intimately understand the needs and challenges of engineering, factoring technical efficiency and scalability into product requirements • Drive multiple releases per week from conception to completion with a cross-functional team of designers, developers, QA, and data scientists • Own and measure core success metrics of the product and the business • Continuously prioritize and manage the backlog and upcoming sprints • Communicate regularly with key internal and external constituents

Requirements

• 3+ years full-time product management experience • Have shipped something that people use regularly • Experience with chatbots and interactive voice assist systems; an appreciation for various conversational design frameworks • Analytical ability to unpack complex problems, synthesize data, and identify root issues • Strong UX and workflow design skills • User-centric product philosophy and methodology • Can develop deep empathy for a variety of customer types • Experience in A/B testing features regularly to validate outcomes • Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities • Excellent communication and collaboration skills