Application Engineer - Enterprise SW Support

March 13

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+2 more states

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $127.7k - $199.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Application Engineer

🦅 H1B Visa Sponsor

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Agilent Technologies

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Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

Diagnostics & Genomics • Chemical Analysis • Life Sciences • Environmental & Forensics • Food Safety

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 Post-IPO Debt on 2019-09

📋 Description

• Join the Enterprise Software and Support Team (ESST) for Agilent's Life Sciences and Applied Markets Group (LSAG) Software and Informatics Division (SID) • Supports Agilent's enterprise software with second level customer support • Handle customer support tickets related to Agilent's enterprise software • Remotely assist Agilent front-line services teams with installs and troubleshooting • Represent Support team during Presto escalations • Collaborate with customer’s IT departments on best practices and supported configurations • Contribute to growing the Support team's overall shared knowledge base

🎯 Requirements

• Bachelors or Masters Degree or University Degree or equivalent • 8+ years relevant experience for entry to this level • Post-graduate and/or certification/ license may be required • 2+ years’ experience around regulated laboratory environments (e.g., GMP, FDA 21 CFR Part 11) • Need to have familiarity with Jira Service Desk ticket system • Working knowledge of Agilent Software portfolio (SLIMS, OpenLab CDS, ChemStation, EZChrom and ECM) and reporting modules (OLIR) desired • Laboratory experience in Analytical, Pharma, Biopharma, Genomics, NGS environments are a plus • Knowledge of Windows OS, Oracle, SQL, MariaDB, Networking and Active Directory • Knowledge/experience with Citrix, Terminal Services, VM, Hyper V • Must have experience with programming languages such as Java or Python with demonstrable coding ability • Experience with cloud deployments such as AWS and Azure is highly desired