Customer Support Engineer - Diagnostics

November 26

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Agilent Technologies

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Diagnostics & Genomics • Chemical Analysis • Life Sciences • Environmental & Forensics • Food Safety

10,000+ employees

Founded 1999

🔬 Science

🧬 Biotechnology

💊 Pharmaceuticals

💰 Post-IPO Debt on 2019-09

Description

• Support customers with on-site installation, implementation, maintenance and repair of Pathology & Genomics systems solutions. • Install and optimize hardware/software/network products and configurations at customer sites. • Diagnose and resolve product performance problems. • Perform maintenance and repairs. • Advise customers on preventive maintenance and configurations to ensure satisfaction. • Proactively respond to potential equipment issues to prevent interruptions. • Deliver integrated solutions, including peripherals and applications software. • Provide accurate and timely reporting of service jobs.

Requirements

• 6 to 8 years’ experience as customer facing Field Service Engineer, preferably with experience on Medical Devices, Laboratory equipment or similar robotic/electromechanics and fluidics equipment. • Good experience with Computer/Software/Server connected and operated equipment. • Proactive and self-driven; curiosity and willingness to learn new products. • Clear, respectful, and timely verbal and written communication. • Enjoy travelling and visiting customers. • Proficient level of Spanish and English.

Benefits

• A position in an international and dynamic working place with exciting challenges and opportunities. • Training and development opportunities to become the best in your field!