Remote Technical Support Engineer

4 days ago

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Agilent Technologies

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Diagnostics & Genomics • Chemical Analysis • Life Sciences • Environmental & Forensics • Food Safety

10,000+

💰 Post-IPO Debt on 2019-09

Description

• Diagnose and resolve product performance problems via remote support. • Ensure customer satisfaction with preventive maintenance and configurations. • Cooperate with colleagues in national and international service. • Provide proactive and reactive technical services. • Balance customer requirements with Agilent's business needs.

Requirements

• Bachelor's or Master's degree in Chemistry or a Life Science-related field. • Proven experience in mass spectroscopy and chromatography techniques. • Excellent IT skills. • Excellent communication, customer service, and remote troubleshooting skills. • Strong attention to detail and processes. • Independent worker with excellent interpersonal skills. • Strong drive to learn and expand skills.

Benefits

• Agilent Result Bonus • Stock Purchase Plan • Life Insurance • Pension • Healthcare • Employee Assistance Program • Holiday • Company activities