Tier 2 Customer Support Engineer, MacOS

November 27, 2024

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JumpCloud

WebsiteLinkedInAll Job Openings

Device Management • Extend AD/LDAP to the cloud • Software as a service (SAAS) • Cloud Identity Management • Single Sign-On

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

Description

• All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. • About JumpCloud® • JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. • With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. • JumpCloud® is IT Simplified. • About the Role • This is an excellent growth opportunity for someone with previous work experience as a Technical Support Engineer or System Administrator with a background in supporting macOS systems who would like to join an IT focused product company. • Tier 2 Customer Support Engineers will have an opportunity to support Linux, LDAP, Google Workspace, and other areas of the JumpCloud platform in addition to macOS and MDM features. • This role involves rigorous training and clear communication in deeply technical identity subject matter such as authentication, system management, and networking. • You’ll work with passionate team members supporting an exciting product actively used by our global user base.

Requirements

• Minimum of 4 years experience in a technical, customer-facing position. • Excellent interpersonal communication, passion for learning new technologies and understanding how to utilize them in a customer-facing environment. • Strong oral and written communication skills are imperative. • A logical approach to problem solving. • In-depth knowledge of the macOS platform- FileVault & Secure Tokens, Keychain, Apple Mobile Device Management (MDM) + Automated Device Enrolment (ADE), and overall system management. • Understanding or exposure to one or more of the following: • Understanding or exposure to one or more of the following: Directory Services (G Suite, Okta, LDAP) • iOS Management or Linux Operating Systems. • User onboarding and offboarding. • REST APIs Scripting ( Bash or Power-shell ).