Senior Software Engineer - Community Support Platform

November 6

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Airbnb

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travel accommodations • collaborative economy • hospitality

5001 - 10000

💰 Post-IPO Equity on 2020-12

Description

• Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home. • The Community Support Platform (CSP) at Airbnb is an essential system that powers the company's customer support operations. • The CSP serves as a centralized hub for managing customer support interactions, providing tools, workflows, and data-driven insights. • As part of our vision for the CSP, we are embracing AI transformation to enhance customer support services. • You will work in a team of talented and diverse software engineers to create innovative user experience for AI driven customer service products. • You will play a significant role in shaping the technical vision and delivering flexible, efficient and scalable solutions.

Requirements

• BS, MS or Ph.D. in computer science or related field, or equivalent work experience. • 8+ years of relevant software development experience in a fast paced tech environment. • Strong expertise with backend systems in service-oriented architectures. • Experience with frontend or full stack development. • Experience with chatbot/AI product would be a plus. • Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations. • Passionate about efficiency, availability, technical quality and system quality. • Love for collaborating via code reviews and architecture discussions, and are motivated to improve their teammates’ productivity. • Bachelor’s and/or Master’s/PhD degree, preferably in CS, or equivalent experience.

Benefits

• Our job titles may span more than one career level. • The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. • The base pay range is subject to change and may be modified in the future. • This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.