Customer Support Specialist

3 days ago

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AirDNA

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Airbnb Data • Real Estate Investment • Property Rental Analytics • Short Term Rentals • Vacation Rentals

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Description

• AirDNA began with a big dream in a balmy California garage in 2015. • Technology startup grown into the leading provider of data and business intelligence for the vacation rental industry. • Self-serve AirDNA platform eliminates guesswork and equips hosts with competitive insights. • Custom reports and dashboards for enterprise clients enable strategic scaling. • Track daily performance of over 10 million properties across 120,000 global markets. • Committed to empowering customers to smartly grow their businesses as Customer Support Specialist.

Requirements

• Native or near-native English ability (additional languages a plus). • Ability to operate in the UTC+8:00 (GMT+8) time zone. • A problem-solver - clients have a million different thoughts and concerns, and bending them into what we offer and how we can help can require real thought. • A head for detail - you will be juggling phone calls, chats, emails and being organized is crucial for success. • A head for numbers - we sell data and whilst you won't be expected to perform differential calculus, some of the questions you will be dealing with will be how to interpret our numbers and explain them. • A couple of years of work experience are a plus. • Be flexible with working hours. This role will be required to work Monday to Friday: 22:00-06:00 GMT and be flexible with our weekend shifts.

Benefits

• Competitive salary • Company performance bonus • 36 holidays per year (prorated on start date) • Annual continuing education stipend $1,000 • Language lessons with Yolk Academy • Individual growth plan to progress in the role • Talented international team and a vibrant work environment • Bottom-up management: we listen to your ideas and implement them