Portfolio Support Specialist

September 27

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Kasa

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201 - 500

Description

• Execute recurring tasks and maintain a standardized workflow within the organization. • Ensure smooth operation of day-to-day activities and carry out specific project-related tasks. • Create bulk communications for guests, respond to teams and partners via Slack, and triage requests. • Follow recurring processes such as managing room blocks, handling lost and found items, and conducting quality assurance inspections.

Requirements

• Tech Savvy: Comfortable and competent using software applications, operating systems, online communication platforms and web-based search tools effectively. • Hall of Fame Host Communicator: Provides clear and concise responses and directions both verbally and in writing to facilitate inter-departmental communications... • Quality Control Leader: Facilitates quality checks across building functions and identifies areas for improvement. Documents findings in a report for team use... • Reliable: Consistently arrives to work on time, works required hours, including nights, weekends, and has the flexibility to be on-call... • Collaborative: Works effectively through joint effort, cooperation and shared responsibility with portfolio partners. • Smooth Operator: Maintains operational effectiveness using SOPs and approaches problem resolution with confidence... • Process Minded: Executes established processes and workflows with precision. • Change Agent: Adapts to change with some support, maintaining a positive, can-do attitude.

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere! • Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. • Competitive Salary: We offer a total compensation at or above market rates plus additional earning opportunities based on the position. • Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!