Customer Service Representative

September 27

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Description

β€’ Wordwall's mission is to simplify the lives of teachers by providing an easy-to-use platform for creating interactive games and worksheets. β€’ We automate the resource design process, allowing educators to focus on delivering engaging content to their students effortlessly. β€’ With over 30 interactive templates, Wordwall facilitates dynamic and tailored learning experiences. β€’ We are originally a UK-based company, but we have colleagues all across the world and work fully remotely. β€’ Assist customers in navigating the Wordwall website by responding promptly to customer inquiries and provide technical support through email. β€’ Effectively address billing and invoicing inquiries. β€’ Record and communicate customer feedback to drive continuous product improvement. β€’ Coordinate and deliver an individual project; recently we’ve had help centre maintenance, teacher training, school licence renewals and product testing.

Requirements

β€’ Passion for delivering exceptional customer service and problem-solving β€’ Minimum of 3 years’ experience as an international-facing customer service agent β€’ College/university degree β€’ Excellent written and spoken English (C1/C2 level) β€’ Proven ability to work independently in a remote role β€’ Strong attention to detail and organization β€’ Proficient in IT office skills with the ability to troubleshoot simple IT problems β€’ Reliable internet connection and a suitable home office environment β€’ Willingness to work in shifting schedules, including some unsocial hours β€’ Supervisory or team leader experience in a customer service environment β€’ Teaching experience β€’ Has work experience in languages outside your native tongue

Benefits

β€’ 30 days paid time off per year β€’ Fully remote role

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