Customer Service Representative

September 27

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Wordwall

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Description

• Wordwall's mission is to simplify the lives of teachers by providing an easy-to-use platform for creating interactive games and worksheets. • We automate the resource design process, allowing educators to focus on delivering engaging content to their students effortlessly. • With over 30 interactive templates, Wordwall facilitates dynamic and tailored learning experiences. • We are originally a UK-based company, but we have colleagues all across the world and work fully remotely. • Assist customers in navigating the Wordwall website by responding promptly to customer inquiries and provide technical support through email. • Effectively address billing and invoicing inquiries. • Record and communicate customer feedback to drive continuous product improvement. • Coordinate and deliver an individual project; recently we’ve had help centre maintenance, teacher training, school licence renewals and product testing.

Requirements

• Passion for delivering exceptional customer service and problem-solving • Minimum of 3 years’ experience as an international-facing customer service agent • College/university degree • Excellent written and spoken English (C1/C2 level) • Proven ability to work independently in a remote role • Strong attention to detail and organization • Proficient in IT office skills with the ability to troubleshoot simple IT problems • Reliable internet connection and a suitable home office environment • Willingness to work in shifting schedules, including some unsocial hours • Supervisory or team leader experience in a customer service environment • Teaching experience • Has work experience in languages outside your native tongue

Benefits

• 30 days paid time off per year • Fully remote role