Customer Service Associate
July 20
π΅π Philippines β Remote
β° Full Time
π’ Junior
π‘ Mid-level
π Customer Support
π«π¨βπ No degree required
Description
β’ Field inbound customer emails, calls, texts, and chats β’ Communicate with clients, answer their questions, resolve issues, and update records β’ Coordinate with internal teams and clients to resolve order issues β’ Qualify leads and assign them to the sales team β’ Converting leads into orders for clients that are assigned to the CX team β’ The unknown - weβre always looking to find new ways to improve and we want you to take ownership of future projects that add value to the team
Requirements
β’ 1-5 years of customer service experience β’ At least 1 year of experience with help desk software like Fresh Desk or Zen Desk β’ Experience with both phone-based customer service and chat-based customer service β’ Neutral Accent β’ Positive attitude β’ Calm under pressure β’ Good problem-solving skills
Benefits
β’ Competitive Monthly Salary β’ Monthly Night Shift Allowance β’ The opportunity to learn a lot rapidly β’ Working in a great culture. Weβre a talented, engaged, and an ambitious team dedicated to building a business together. We work very hard but weβre also very good to each other. The entire Fresh Prints team is kind, open, informal, and caring. We earnestly support each other in our personal and professional goals.
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