Telecom Project Coordinator

4 days ago

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AireSpring

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Long Distance • Integrated Voice and Data • Dedicated Internet Access • Internet • SIP Trunking

201 - 500

Description

• The Telecom Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. • Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues. • There will be significant interfacing with sales agents and other staff members. • The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized. • Accountable for their client's overall customer satisfaction. • Responsible for timely project completion, issue identification/resolution, and customer delivery. • Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks. • Meet the highest standards and minimize the customers attrition rate. • Remote support for all customers inquiries and tickets. • Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects. • Collects and records documentation including customer set-up documents and implementation related information. • Creates and executes project work plans and revises when appropriate to meet changing needs and requirements. • Summarizes progress of project and prepares interim and project completion reports. • Facilitates efficient and effective internal team and external customer meetings.

Requirements

• Telecom background of at least 2 years • Must be able to easily learn and use new software programs • Excellent customer service skills • Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information • Must possess initiative with strong analytical and problem solving skills • Strong analytical and decision making skills • Strong verbal and written communications skills • Strong interpersonal, organization and planning skills • Ability to effectively communicate with internal and external customers • Must possess excellent MS Office skills • Must display great attention to detail • Comfortable making presentations and facilitating meetings

Benefits

• Medical Benefits with optional supplemental services through AFLAC • Paid Time-Off Plan • Paid Holidays • 401K with employer match • AT&T Discount on personal mobile plan