Internal Systems Manager

March 19

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Airship

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Airship is a comprehensive customer experience platform that empowers businesses to orchestrate, personalize, and optimize customer journeys across multiple channels, including apps, web, SMS, email, and mobile wallets. It offers a no-code solution, allowing teams to create seamless, mobile-first experiences without the need for extensive development resources. Airship's platform uses AI to enhance engagement and personalization through generative and predictive insights, supporting industries such as travel, retail, finance, and telecommunications. Trusted by leading global brands, Airship aims to overcome the challenges of disconnected and siloed customer interactions, driving loyalty and revenue growth through innovative, data-driven solutions.

Mobile Apps • App Experience • Customer Experience • Customer Journeys • App Activation

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $25M Series F on 2018-06

📋 Description

• The Internal Systems Manager at Airship leads a team of System Administrators/Engineers responsible for designing, maintaining, and managing our internal IT infrastructure, ensuring its reliability, scalability, and security. • The team also maintains the “golden image” for our workstations across multiple platforms and produces internal documentation and standard operating procedures. • We are looking for an experienced, hands-on manager who can develop talent, deliver projects on schedule, and collaborate with cross-functional teams to ensure internal systems are secure, efficient, and aligned with compliance standards. • This role involves making strategic recommendations to help the organization achieve our business goals.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience • 3+ years of experience as an Internal Systems Manager, IT Manager, or similar role, with a strong background in system administration or engineering. • Proven experience leading technical teams, mentoring staff, and fostering a collaborative team environment. • In-depth knowledge of computer systems, operating systems, and networks with hands-on experience in managing and optimizing them. • Excellent problem-solving and troubleshooting skills, with the ability to resolve complex issues effectively and efficiently. • Strong communication and interpersonal skills, with the ability to collaborate across teams and communicate technical concepts to non-technical stakeholders. • Able to manage multiple tasks and prioritize workload to meet deadlines while maintaining quality and efficiency under deadlines. • Knowledge of IT security best practices and protocols, ensuring that internal systems are secure, compliant, and aligned with industry standards. • Knowledge of compliance regulations (e.g., GDPR, HIPAA) and best practices related to data security and user access.

🏖️ Benefits

• Base pay is dependent on multiple factors, including relevant skills and work experience. • Some roles may also be eligible for commission, bonus, or other performance incentives. • Employees should have the opportunity to benefit from value-creation through equity.