Billing Support Specialist

March 4

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airSlate

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airSlate is building what's next for workflows. Read all the latest news and exciting updates here.

501 - 1000 employees

💰 $51.5M Series B on 2022-06

📋 Description

• At airSlate, our journey began in Boston, USA, in 2008. What started as a single product with 3,000 customers has grown into an influential tech company with 900+ team members across six offices worldwide. • We develop products that serve over 100 million users with no-code workflow automation, electronic signature, and document management solutions. • With over 100 dedicated professionals, we pride ourselves on delivering top-notch support and building meaningful connections with our customers. • We’re looking for a customer service-driven Billing Support Specialist who is passionate about resolving billing issues and ensuring customer satisfaction. You will work alongside other Support Specialists and report to the Support Manager.

🎯 Requirements

• Experience of 1+ year in a Support Specialist position, preferably in a billing role. • Strong customer service skills and a passion for helping others. • Fluent English, with excellent grammar and writing skills. • Excellent communication skills. • Technical / Sales background is a plus. • Flexibility in work hours to accommodate the US market.

🏖️ Benefits

• Flexible work environment — We value the advantages of in-person collaboration and prioritize work from our offices in Wroclaw or Bialystok. However, we also provide flexible work arrangements to accommodate remote or hybrid options and flexible scheduling. • Bonuses and compensation — On top of a competitive base salary, we reward our team members' performance with a quarterly bonus to recognize achievements, time, and effort. • Professional growth opportunities — We are committed to ongoing improvement and welcome those passionate about learning. We cover professional development courses, conferences, literature, English classes, and more for each team member. • Health and well-being — We prioritize the health and well-being of our team. This is why we provide a Luxmed subscription, a multisport card for every team member, access to the office's massage room, free lunches, and healthy in-office snacks to sustain your energy. • Stock options — At airSlate, our team members are more than employees; they're business partners. We issue stock options that grant ownership in the company, allowing everyone to share in its growth. • Open communication — We encourage transparent communication from all team members at airSlate. Feel free to share your thoughts, ideas, and concerns with our management team, CEO, any member of our leadership team, or any team lead at any time.