Customer Support Specialist

23 hours ago

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Description

• The Customer Support Specialist plays a crucial role in fostering strong customer relationships • Drive customer retention and enhance loyalty • Ensure utmost satisfaction with Global YO products and services • Offer exceptional customer service support and swiftly address any concerns • Primary point of contact for customers to connect with specialized teams • Handle initial inquiries via tickets, live chat or email • Troubleshoot and manage basic service issues • Provide assistance regarding the company's products or services • Stay current with updates and changes within the company • Track and resolve tickets • Escalate various issues to the appropriate resources • Keep track of reviews in app stores

Requirements

• Excellent communication skills and problem-solving ability • Ability to explain technical information clearly and simply • Good written communication, WPM (words per minute) of at least 40 (validated with test) • Native English level (excellent oral and written proficiency) • Ability to prioritize and multi-task efficiently • Analytical and process-oriented ability • Ability to learn new software and services • Attention to detail • Nice to have: At least 1 year of experience with customer service (preferably via chat and in tech industry) • Familiar with Zendesk • Familiarity with eSIM and telco products

Benefits

• Top-notch products disrupting the world of traditional media-services industry • Work with a brilliant software team with a high level of collaboration and desire to achieve goals • Flexible working hours • Competitive salary • Corporate equipment for job related tasks • The possibility of personal and professional growth