German Customer Support

September 17

Apply Now

Receive Emails with Similar Jobs

PTW

WebsiteLinkedInAll Job Openings

Quality Assurance • Translation • Customer Experience • Talent Acquisition • Quality Engineering

1001 - 5000

Description

• You will be an ambassador for our brand providing world-class support to gamers and loyal customers. • Ensuring customers' queries are answered with the aim of a first-time resolution. • Ensuring queries are responded to within our agreed response times. • Resolving all technical issues raised by customers, particularly via live chat. • You will communicate effectively while working within a dynamic team structure. • Maintaining a world class, dedicated service. • Working with your colleagues across the wider global customer community to identify any trends in customer queries. • Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns.

Requirements

• Fluency in the language you are applying for & English, particularly reading & writing. • Excellent attention to detail, strong communication skills, and knowledge of Computers. • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team. • A logical, methodical approach with good analytical and problem-solving skills. • Excellent observation and attention to detail skills with patience, perseverance, and good concentration. • Experience in playing consoles and or PC gaming advantageous. • Be comfortable discussing technical faults/issues relating to game consoles/PCs. • Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous, although we provide excellent training and on-going support. • Our Advocates must be able to multitask, be comfortable taking multiple chats, emails and calls per hour, ensuring an amazing-accurate service is provided 100% of the time. • All candidates should possess a desire to help, support and provide the best customer experience possible.

Benefits

• Attractive remuneration, holidays, regular team competitions with great prizes; • Inclusion into an extensive social calendar. • Supportive community including LGBTQ+, and any age, ethnicity, religion, or disability. • Dedicated employee wellbeing programme. • Remote/Homeworking with flexible working schedules, a fun environment, and a relaxing culture. • Opportunity to work with leading technology and creative minds.