Customer Support and Experience Manager

August 22

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telecommunication • software • customer service • inbound calls • customer support

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Description

• Deliver top-tier technical support to customers via phone, email, and chat. • Personally troubleshoot and resolve technical issues. • Answer customer questions and guide them on using our products and services. • Write and maintain detailed user documentation, ensuring it is clear, accessible, and helps customers fully utilize our platform. • Proactively identify and address potential issues before they impact customers. • As a leader, you'll also: Establish, monitor, and continuously improve the support process. • Select and manage the tools used in the support service process.

Requirements

• Have excellent written and verbal communication skills. • Understand English-speaking cultures and customs. • Possess strong organizational skills to juggle multiple tasks and collaborate effectively with teams and clients. • Excel at problem-solving and implementing effective solutions. • Are a team player, adaptable to changes in workload, systems, and processes. • Are self-motivated, positive, and remain calm and professional in all situations. • Have experience in a call center or technical support environment (highly desirable). • Are comfortable working flexible hours, with plans to expand support from 2 PM-10 PM.

Benefits

• A career where your work has a real impact. • A stable income with a competitive salary. • A chance to own your role within the business without the risks of entrepreneurship. • Influence and decision-making power at the client service department level. • A collaborative and supportive work environment... and more!