Client Support Specialist

August 25

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Television • Radio • Books & DVDs • Online • Music

10,000+

💰 Post-IPO Debt on 2023-02

Description

• Support the servicing of a market or group of clients by providing excellent day-to-day client support, set up and training, whilst building strong and value-added relationships • Manage daily incoming client calls/emails • Provide training and support to maintain client knowledge of the delivery platforms and data. • Preparation of presentation material in order to drive client engagement, added value and repeat business • Generation of client data reports • Assist delivery team in preparation of data files (broadcaster rate cards, packages, etc) • Execute client report delivery (software extract or analysis) • Be responsible of the post-sales client onboarding process • Work closely with Sales colleagues to ensure contract renewal and identify and support growth across a portfolio of products • Answer client queries about methodology or data reporting and support on-going Customer Education • Provide feedback to the Product Strategy Team to help improve platform offerings • Support all pillars of the Customer Success function as needed

Requirements

• Excellent knowledge of English language, both spoken and written + knowledge of a Nordic language (Danish, Swedish or Norwegian) • Client-centric mindset • Able to communicate in a simple and effective way (e.g. explain something “technical” to an external or internal stakeholder in an easily understood way) • Problem-solving & Analytical thinking • Strong attention to detail, organized and able to prioritize workload. • Ability to interpret data or experience in running reports/using data-based applications • Competency on MS office/ Google products (Word, Excel, PPT, Doc, Sheet, Slides) • An enthusiastic team player, highly motivated and capable of working proactively • Results-oriented and able to work to tight deadlines • Ability to learn quickly and succeed in a fast paced environment • Ability to juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams • Strong Interpersonal skills, highly motivated, strong orientation toward client relationships