Customer Success Associate

September 27, 2024

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Logo of AIRS Medical

AIRS Medical

AIRS Medical is a company specializing in innovative MRI solutions with its flagship product SwiftMR™, which leverages artificial intelligence and robotics to enhance MRI scan speed and accuracy. Their technology is FDA 510(k)-cleared, allowing substantial reductions in scan time while maintaining high-quality imaging. AIRS Medical has proven its prowess in the fastMRI Challenges, enhancing accelerated brain scans. The company is at the forefront of improving MRI diagnostics through deep learning-based image reconstruction, actively contributing to the field of preventative healthcare. Headquartered in South Korea, AIRS Medical is extending its influence globally, providing solutions that significantly advance MRI efficiency and diagnostic performance.

MRI Acceleration • AI • Deep Learning • FastMRI • Startup

📋 Description

• AIRS Medical Inc. is a medical AI startup aiming to improve patient experience and efficiency. • Looking for a Customer Success Associate to drive business value through SwiftMR. • Tasks include product installation, customer training, and resolving inquiries. • Collaborate with Sales and Product Operations teams for optimal customer engagement. • Engage in clinical trials and product launch preparations for automation robots.

🎯 Requirements

• BA/BS degree or equivalent experience • 3-5 years of MRI technologist experience • Understanding of DICOM communications • Ability to investigate, analyze and breakdown complex situations (ex. issues regarding MR image quality) • Strong verbal and written communication skills • Creative, resourceful, detail-oriented and highly organized • Passion for continuously learning new technology and being able to provide value to the customer • Willingness to travel by up to 65%-70% of working hours • PACS administrator experiences, with familiarity with latest technology as well as networks/servers • Familiarity with working in a ‘start-up’ environment • Experience working autonomously from a remote location

🏖️ Benefits

• Work type: Full time • Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work from home, with occasional business travel • Collaborate with team members around the country and the world

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