Customer Success Manager - Japan
July 12
Description
• Carry out product installation at new customer sites involving MRI scan parameter optimization and network setups • Train and assist customers to properly use SwiftMR for optimal compatibility based on the needs of customers • Respond to and resolve customer inquiries regarding product usage and/or MR image quality • Train channel partners on product installation and MRI scan parameter setups • Align with regional Business Development Manager on sales pipeline priorities and renewal strategies • Align with Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customers.
Requirements
• BA/BS degree or equivalent experience • 3-5 or more years of MRI application specialist experience in MRI manufacturers • Ability to investigate, analyze and breakdown complex situations (ex. issues regarding MR image quality) • Strong responsibility and urgency on resolving customer inquiries • Strong verbal and written communication skills • Passion for continuously learning new technology and being able to provide value to the customer • Fluent in Japanese (English or Korean is a plus) • Able to travel around Japan
Benefits
• Work type: Full time under EOR (until AIRS Japan is established) • Work From Home, with occasional business travel • Collaborate with team members around the country and the world • Paid Time Off • Training & Development
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