AIRS Medical
AIRS Medical is a company specializing in innovative MRI solutions with its flagship product SwiftMR™, which leverages artificial intelligence and robotics to enhance MRI scan speed and accuracy. Their technology is FDA 510(k)-cleared, allowing substantial reductions in scan time while maintaining high-quality imaging. AIRS Medical has proven its prowess in the fastMRI Challenges, enhancing accelerated brain scans. The company is at the forefront of improving MRI diagnostics through deep learning-based image reconstruction, actively contributing to the field of preventative healthcare. Headquartered in South Korea, AIRS Medical is extending its influence globally, providing solutions that significantly advance MRI efficiency and diagnostic performance.
MRI Acceleration • AI • Deep Learning • FastMRI • Startup
Technical Customer Success Manager - EMEA
March 13
🇩🇪 Germany – Remote
⏰ Full Time
🟢 Junior
🧑🔧 Technical Customer Success Manager
🚫👨🎓 No degree required
AIRS Medical
AIRS Medical is a company specializing in innovative MRI solutions with its flagship product SwiftMR™, which leverages artificial intelligence and robotics to enhance MRI scan speed and accuracy. Their technology is FDA 510(k)-cleared, allowing substantial reductions in scan time while maintaining high-quality imaging. AIRS Medical has proven its prowess in the fastMRI Challenges, enhancing accelerated brain scans. The company is at the forefront of improving MRI diagnostics through deep learning-based image reconstruction, actively contributing to the field of preventative healthcare. Headquartered in South Korea, AIRS Medical is extending its influence globally, providing solutions that significantly advance MRI efficiency and diagnostic performance.
MRI Acceleration • AI • Deep Learning • FastMRI • Startup
📋 Description
• Join the AIRS Medical team as a Technical Customer Success Manager for the EMEA region and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. • This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. • As a critical member of our customer success team, you’ll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.
🎯 Requirements
• 1+ years in a technical or application support role within healthcare IT • Proficiency with TCP/IP networking and DICOM networking • Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable • Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues • Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users • Fluent in English and conversational German • Pro-active team player
🏖️ Benefits
• Work type: Full-time (Remote work setting provided) • WeWork or shared office access • Company provided IT devices • Flexible work hours and vacations • Collaborate with team members and customers around the country and the world
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