Airtm
Connecting Latin America to the global economy of the future
Freelancers • Payments • Crypto • Mobile Banking • Money Remittance
51 - 200
Head of Community Operations
March 15
Airtm
Connecting Latin America to the global economy of the future
Freelancers • Payments • Crypto • Mobile Banking • Money Remittance
51 - 200
Description
• Design and implement strategies to scale the CommOps team across multiple countries and languages • Develop and monitor key performance indicators (KPIs) to assess team effectiveness • Analyze data and generate insights for data-driven decisions • Create and maintain a strategic roadmap for team development • Establish feedback mechanisms with customers • Collaborate with other teams to enhance customer experience • Promote a culture of continuous improvement and operational excellence
Requirements
• Significant experience in leading operations or customer support teams in tech environments • Advanced analytical skills with mid to advanced SQL proficiency • Ability to solve complex problems and make data-driven decisions • Excellent communication and interpersonal skills • Experience in creating and executing strategic roadmaps • Deep understanding of operations beyond customer support • Strong customer orientation and commitment to improving user experience • Fluency in English (Spanish desirable)
Benefits
• Opportunity to work with a rapidly growing fintech company • Global presence with users in over 100 countries • Innovative financial solutions • Empower individuals and businesses worldwide
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