Implementation Manager

September 20

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Aiwyn

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Empowering accounting firms with Practice Intelligence™ solutions that make a difference.

artificial intelligence • accounts receivable • accounting firms • billing • collections

11 - 50

Description

• Being responsible for multiple Implementations at once • Frequently meeting with Firms to configure, test, and train their staff during their time in Implementation • Traveling onsite in certain cases where a detailed training or workshop is needed for the firm (less than 10%) • Manage activities, timelines, and dependencies for internal and external sharing using Monday.com, our implementation project-management system. • Balancing creative problem-solving with process consultation to ensure an individual firm’s needs are met with our software. • Taking ownership of internal projects, collaborating with team members inside and outside of Implementation, to help our team rapidly evolve.

Requirements

• Has 3 - 5 years of experience in B2B SaaS customer-facing implementation experience • Has a deep-rooted passion for problem-solving and yearns for customer delight • Can take initiative and drive progress, even when all the answers are not yet in front of them • Has strong written and verbal communication skills with the ability to take complex situations and explain them simply. • Has previous experience with customer-facing Project Management, Onboarding, and Implementation • Is highly proficient in English, with excellent written grammar and spelling. • Has expertise and confidence in managing the expectations of stakeholders at various levels (from Administrator to CFO)

Benefits

• Adventure travel stipend - you receive a $1,000 travel reimbursement on your work anniversary each year. We encourage our team to recharge and explore the world beyond their home office walls. • Remote, work-from-anywhere culture • Flexible PTO • World Class health benefits - we believe in fostering flourishing teams by providing benefits that go beyond the usual standards - Health, vision, dental, HSA/FSA, and mental health support. • Stock options - every Full Time Employee has ownership in Aiwyn's future and success. • 401(k) matching